[ Note: Pricing, Specials and Promotions subject to change without notice ]

How to place an order? Orders may be placed on this website by clicking on The Shop link and adding the desired item(s) to your shopping cart by clicking the "ADD TO CART" button. Follow the instructions on your screen to proceed through our safe and secure online checkout procedure.

For phone orders, please call us at 416-421-0488 Monday through Friday, 11am - 6pm Eastern Standard Time. Please make note of the item(s) you want and we will be happy to process your order over the phone.

How do I see the bags in different color? You can view our colors by clicking on the color swatch next to each bag, some bags are available in one color.

What method of payment do you accept? Retrodelic accepts Visa, Master Card, and Pay Pal online or by telephone.

Is my credit card information secure? Absolutely! The secure area of begeren.com utilizes high-grade 256-bit Secure Sockets Layer (SSL) technology to encrypt your personal data and credit card information. As you proceed through checkout, simply look for the yellow padlock (usually visible at the bottom of your browser window or in your URL bar) which ensures that your information remains safe. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL.  Your browser may also give you a pop-up message that you are entering a secure area. SSL encryption technology prevents your personal information from being decoded by an outside party while it is being transmitted to our secure processing network.

Do you offer gift wrapping service? Gift-wrapping is not a service that we offer as a standard option, although we would be happy to work with you on an individual basis if the need arises. Please contact Customer Service for more information.

Will I be charged sales tax? Only orders shipped to Canadian addresses will be charged the 6% GST tax and Ontario addresses the 8% PST tax. All other areas enjoy tax-free shopping!

Why did I receive a request to verify my transaction? Retrodelic takes every reasonable effort to investigate and prevent online credit card fraud. If our card processing network was unable to verify the information you provided at checkout, or if your account was flagged by our network for security purposes, we may ask you to submit additional information as a safety measure before processing your order.

We may also ask international customers to verify their billing information and submit proof of identity if the transaction appears suspicious.

Customers receiving such requests must submit the verification needed within seven (7) days of contact; otherwise your order will be cancelled.

I'm having trouble viewing my shopping card or check out. Please ensure you have Javascript and cookies enabled in your browser. By default, these options are usually enabled upon initial installation of your browser.

Can I change my order after submitting payment? If you would like to modify or cancel your order after payment has already been submitted, please contact us immediately to request a change. We strive to complete all orders as soon as possible and changes cannot be made once an order has been processed and shipped. A $50.00 Canadian administration fee will be charged for cancellation.

I didn't receive a confirmation after placing my order. You may have incorrectly entered your email address, or your email program has inadvertently filtered the confirmation email into your junk folder. To ensure you continue receiving notifications from us regarding your order, please add our email info@retrodelic.com to your address book or list of accepted senders.

How do I check the status of my order? When your order has shipped, you will receive an email containing your Canada Post or courier tracking information.

Who do I contact if I have an issue with my bag? We hope that you never will! If you purchase a Retrodelic or KW bag from one of our retailers, please return the item to that retailer for assistance. Every store has a different return policy that we must honor however we will work with that store to ensure you remain a loyal Retrodelic customer. For purchases from our website please contact customer service for assistance.

What is your guarantee? We guarantee quality workmanship in all our products with a full-range premier collection of exquisite bags. Retrodelic we stand by our policy to deliver quality products and great service. If for any reason we fall short of your expectations, we will gladly refund your money or exchange see our policy below.

What is your return/exchange policy?
Terms and Conditions (Please read):

We would like for you to be completely satisfied with the handbag you have purchased. Therefore, if for any reason, you are dissatisfied with your item, please contact us within 15 days of receipt so we can make arrangements to refund the purchase price.

Unfortunately, we cannot offer any refunds once the 15-day grace period has expired. Returns are at the discretion of Retrodelic and are accepted provided that the item reaches our location in its original condition.

In order for us to process your request, please complete the >>RMA REQUEST AUTHORIZATION FORM<< and click on “submit”. We will contact you within ten (10) business days. Retrodelic is not responsible for shipping charges on returned products or original shipping orders. Returns must arrive to us within 30 days of return request to receive a refund and/or credit note.

* For International customers (i.e outside North America) all sales are final.

PLEASE NOTE:
. All returns are subject to a 15% restocking fee - for purchases over $100 CDN
· All SPECIALS, PROMOTIONS, ON SALE or CLEARANCE ITEMS MAY NOT BE RETURNED OR EXCHANGED. All purchases are final on clearance items and non-refundable.



SHIPPING & HANDLING

Where do you ship? We ship throughout Canada and the USA and to most countries worldwide, via Canada Post or UPS.

What are you shipping fees? Shipping and handling fees are displayed on our checkout screen. Please see the below breakdown of the standard shipping fees:

What is your international shipping customs? Please note shipping charges do not include brokerage fees, import duties or taxes that may be levied when the package reaches your country. We do not collect these charges and cannot predict what your particular charges may be. If you do incur any additional charges, they must be rendered in order for your package to clear customs. We are required by law to disclose the full value and description of the package contents and cannot alter this information.

When do you ship? We usually ship within 2 business days of a sucessful order placement.

When will I receive my order? Please see the shipping chart above for an estimate of shipping delivery timespan. Please note this is subject to local or international postal and courier services.

Do you offer faster courier service? Yes we offer courier shipping services such as UPS, FedEx and DHL please contact customer service for more information.

My order is late what do I do? We hope this does not happen however please contact customer service so we can work with the courier or postal service to track your package.

Other information. Please NOTE: prices are subject to change without notice. We strive to make the shop online process as simple and easy as possible if there are any other questions or comments please email info@retrodelic.com.